What it changes
The work that used to pile up, resolved.
Firefly reads every email and store review, answers from your own knowledge base, clusters duplicate bugs, and escalates to a human when it matters — AI-drafted, human-approved.
From inbox to answer, every step accountable.
01/ 07
Ingest
Every support email and every App Store / Play Store review is pulled in automatically and turned into one ticket.
Gmail API · App Store Connect · Google Play · Celery beat
- Ingest
- Classify
- Retrieve & rerank
- Confidence gate
- Draft
- Human approves
- Send & learn
Escalate → Teams / Discord
Legal, refunds, bans, angry reviews and low-confidence tickets are routed to a prioritized human queue with an interactive card in Teams or Discord.
Bug dedup → cluster
Duplicate bug reports across email and reviews are merged into one cluster by meaning, so a bug is triaged once, not N times.
Resolve → notify reporters
When a cluster is fixed, every reporter in it is automatically emailed the resolution — once, idempotently.
Support operations · game studios
Every ticket, review and bug — handled with oversight.
Firefly Support reads every email and store review, answers from your own knowledge base, clusters duplicate bugs, and escalates to a human when it matters. AI-drafted, human-approved.